Case Study | Integrating GDS in application Liamtra - Liangtuang Technologies (L Tech)

Project Details

“Liamtra” is an IATA Certified OTA. It is a marketplace application (Website + Mobile Apps) for the service providers and the customers. It helps travelers to discover a destination in an engaging way, to shortlist the places and services of interest. Through the application, the user can list his/her services or buy the services listed by others. The following are the list of services provided by “Liamtra” i.e.

Flight Booking
Hotel Booking
Taxi Booking
Unique Home (Home Stay similar to Airbnb)
Tour Booking
End to End Trip Planning

“Liamtra” also introduce a social feature for the users to interact with other users of the application to share their experience. The social module of the application include following features i.e.

Newsfeeds
Comments/Likes on Newsfeeds
Following/Followers
Chat Feature
Share Posts
Upload Video’s/Images

Team Liangtuang developed a comprehensive Online Travel Marketplace Software that would help to automate whole traveling processes, centralize data, and improve information access.

A web-based application was developed with key modules to manage the Travel Marketplace
A web-based admin panel was developed to manage roles, users, listing, service providers, Website Content, team management, pricing, approval etc.
An Mobile App (Ios & Android) was developed for users and vendors

To build this complex, interactive solution where minute details needed to be emphasized, team Liangtuang followed a phase-wise approach. This development approach was expected to offer the following benefits:

It helps in the gradual adoption of the new system.
It helps to prioritize modules and functionality that will address the burning challenges and provide a quick turnaround time.
It helps to get feedback from actual users in less time.

Other main features of the application are

Newsfeeds

Comments/Likes on Newsfeeds

Following/Followers

Chat Feature

Upload Video’s/Images

Payment gateway for Payments

SMS gateway

TBO & Galileo GDS Integration for Flight & Hotel Booking

Requirement Analysis and Documentation

To understand the pain points of the NSDMA, L Tech team conducted F2F discussions at the multi-level. A team of business analysts interviewed the NSDMA team to understand how the system works for each level, what are their challenges, and what do they expect from a new, improved system. Moreover, team L Tech interacted with the State Government Officials to understand how certain processes (such as form download, data verification, multiple level user management, data security, payment process etc.) can be eased for them. Liangtuang team also interacted with some district level officers to understand the current process and their thoughts about this online decentralized payout system. Our Team also met with some of the citizens who are affected in recent disasters to understand the pain points of the people.

The requirement gathering was followed by documentation of how the existing challenges can be resolved. This included creating flow charts for working of every level, a comparative analysis on how the system flow can be simplified, creating designs (UI/UX), and architecture for the solution.

These designs were showcased to the NSDMA team for approval. Upon approval from the Client, a prototype (wireframes) was generated and again shared for approval.

Challenges in Development Process

Addressing Technical Vulnerabilities

Creating a Custom and Secure Authentication and Authorization System

Separating Client Side/Presentation Code from Server-Side/Business Logic Code

Configuring Delivery Delays, Managing Queued Messages

Scheduling Automated Tests

Integrating Backend Caches for Boosting Performance

Payment integration for associated vendors

Server-side security and data encryption

Conducting meeting with officials & peoples for data understandings

Almost 1 year are spent to develop this unique system.

Development and Implementation

Team L Tech adopted a modular approach to the development of a complex decentralized payout system. The application was divided into four main modules and their sub-modules so that development and testing could be eased.

User registration, Profile creation, User Dashboard, bookings details, track order, cancellation history, Live Encrypted Chat, Previous Chat history, transections

Vendor registration, Profile creation, Vendor Dashboard, Property listing, Services listing, Manage bookings, cancellation history, Live Encrypted Chat, Previous Chat history, transections

Manage user, manage vendors, property listing, Services listing, approval access, direct emailing, City wise dynamic page creation/ updation, content management, transections.

Flight Search, Flight Listing, Hotel Search, Hotel Listing, Hotel Listing Filters, Hotel Booking, Calendar Fare, Airport name implementation in Search, Last search Cache implementation, Multiple Fare prices implementation, Mention of Layover timer/ Nonstop Direct etc, Resizing and compression of flight logo images, Filter on flight search page/ Count on Filters, Checkout timer, Fare rules on Flight Booking page, Discount Coupon Implementation on checkout, OTP verification for non Login user while booking, Flight Ticket Booking, Email Implementation on Flight booking, Payment Gateway Integration.

Newsfeeds, Comments/Likes on Newsfeeds, Following/Followers, Encrypted Chat Feature, Share Posts, Upload Video’s/Images.

Buy Coin, Transfer Coins, Redeem Coins, Refer & Earn, View Redeem Coin Requests, Wallet Transactions

Impact

Liamtra was able to launch and market the product promtly as Liangtuang Team ensured that the deliverables were provided on time while maintaining the utmost quality. Within a few months of its launch, the application received an amazing response from Vendors. More than 10k vendors listed their properties & services on Liamtra. As well as the user database is increasing exponentially. The direct connection between the vendors & users has been helping to reduce the stress of the online booking process. This Online Travel Marketplace Software also reduces the workload of the Liamtra team. Liamtra’s founders are aiming to change the life of one billion people on the planet through this platform. This platform is helping small businesses to increase their income. It also helps individual professionals to improve their popularity & revenue.